MANAGING CONTRACTS AND SERVICE LEVEL AGREEMENT
Every transaction undertaken by an organisation involves a contract whether
explicitly agreed in writing, or implicitly implied through actions. Properly managed contracts can ensure that services are delivered within specification and at the agreed cost. Service Level Agreements (SLAs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide companies with effective tools to objectively assess and enforce contractor performance. This course provides an introductory framework for contract management and administration. The intent is for delegates to develop a strong understanding of contract administration and recognise the importance of planning, monitoring, and proactive insight into and oversight of contract performance. Delegates will benefit from practical examples, discussion, group exercises and case studies throughout the course.
This is a three (3) day intensive course. The course is conducted through:
- Regular scheduled public courses
- On-site (In house) courses for organisations or sectors’
This course is aimed at procurement and supply chain management practitioners.
These include:
- Managers,
- Senior Managers,
- Accounting Officers and
- End-Users operating in cross-functional teams.
Relevant work experience
By the end of this course, delegates will learn how to:
- Plan & draft a range of service level agreements & construct & control
contract negotiations & disputes - Articulate how quality SLAs should be included within the Procurement
processes - Negotiate service level agreements with internal and external suppliers
- Document appropriate quality outcomes from service contracts
- Evaluate the likely results from alternative service performance frameworks
Module 1: Introduction to contract management
Module 2: Principles and functions of service level agreements
Module 3: Key elements of a service level agreements
Module 4: Drafting your service level agreement
Module 5: Managing the in-life SLA
Module 6: Using a scorecard approach to SLA management
This three day highly intensive course will utilise a variety of proven learning
techniques to ensure maximum understanding, comprehension and retention of the
information presented. This includes high levels of participant discussion, group
interaction, delegate group exercises and case studies. The course exercises are
based on real-life, performance-based contract management scenarios that take
participants beyond a mere review of the process aspects of obtaining effective
contractor performance.
A certificate of completion of course will be awarded to delegates who attend and
complete the training course as well as the award of CPD points.
Do you have 8 or more delegates and want to run this course Onsite?
Click here to request a quote and get more information about our onsite training.